Privacy Policy

WinBaji com, hereinafter referred to as “the Website,” is managed by Brivio Limited, henceforth known as “the Company.” The gambling services provided by the Website are licensed under TechSolutions Group N.V. (License No. 8143/JPZ2017-017). Our primary commitment is to uphold exemplary standards in privacy protection and demonstrate respect for users engaging with our website and its related offerings.

The data management on the Website is conducted by Brivio Limited, which operates under the legal framework of the Republic of Cyprus. Should you have queries about our privacy practices, please reach out to our Data Protection Officer via [email protected]. For general questions, our Customer Support team can be contacted at [email protected].

Data Collection Overview

At WinBaji.com, we gather a variety of data to enhance your experience with our services. The primary sources of this data include the information you provide during your initial registration process, as well as data obtained from third parties or publicly available sources.

Information You Provide:

  • Personal details necessary for account creation such as your name, phone number, email address, postal address, date of birth, and gender.
  • All required legal documents to comply with AML/CFT regulations, which include photographs, proof of address, and other essential identity verification materials.
  • Financial transactions on our site are protected with SSL encryption to ensure the security of your data during transmission. While payment operations are processed on our payment gateway’s secure server, we retain records of your deposit and withdrawal history, including limited payment details like the last four digits of your credit card and the issuing bank.
  • Account credentials including your username and password.

Data Retention and Collection During Service Use

While you utilize our services at WinBaji, we gather and retain various types of data to enhance functionality and user engagement. This includes:

  • Geolocation and IP address to tailor your user experience to your region.
  • Usage patterns, detailing your interactions with our website and the products you engage with.
  • Your preferences concerning marketing communications from us and our partners.
  • Records of communications including emails, calls, and live chat sessions with our support team to improve our service quality.
  • Device-specific information such as operating system, browser type and settings, to optimize our website’s compatibility and performance.
  • Publicly available information from your social media activities, which helps us understand your preferences better.

This data is crucial for our ongoing efforts to refine and advance our website, ensuring a responsive and personalized user experience.

Purposes for Collecting Personal Data

WinBaji com collects personal information for several crucial purposes:

  • To facilitate and enhance your gaming and betting experience, ensuring smooth operation and access to all services.
  • To efficiently manage and respond to user inquiries and comments via our Online Help Centre.
  • To comply with legal requirements, including conducting age verification to ensure all players meet the minimum age criteria.
  • To keep you updated on new events, special offers, and promotions that might interest you.
  • To use your information for essential operations such as account creation, service delivery, identity verification, marketing activities, legal obligations, and preventing any fraudulent or illegal activities.
  • Please note, we always inform you before collecting your personal data, ensuring transparency and your consent.

Utilization of Collected Data

  • Providing services on our platform necessitates the collection of certain personal data. Without this information, access to our services may be restricted.
  • Primarily, as stipulated in our Terms and Conditions, we need this data to establish a contractual relationship that allows us to register your account, deliver betting and gambling services, and manage financial transactions.
  • Secondly, compliance with legal obligations is crucial since gambling is stringently regulated. We utilize your data for vital functions like crime deterrence, identity verification, anti-fraud checks, and effective risk management to safeguard your gambling experience.
  • Thirdly, we use your information to enhance and customize our services and products, ensuring user experiences are tailored to individual preferences, detecting and preventing any breaches of our terms, and enabling smooth communication.
  • Lastly, with your explicit consent, we communicate offers and news through various channels. You can withdraw this consent at any time and opt out of marketing communications via customer support or the instructions provided. Opting out does not impact your use of our services, and you can disable push notifications in your device’s settings.

Third-Party Data Access

Throughout our operations, we share your data, including personal information, with trusted third parties. We verify that these entities provide adequate protection and maintain the integrity of the data during transfers.

To combat money laundering and other criminal activities, it is sometimes necessary to share your information with law enforcement, banking institutions, and payment service providers.

Furthermore, we may provide your details to regulatory bodies, financial integrity units, and other pertinent third parties if anomalies related to your account arise.

The sharing of information with third parties is also carried out for operational needs, promotional purposes, safeguarding legal rights, ensuring regulatory compliance, and in the context of a business transfer or sale.

Data Retention Period at WinBaji

At WinBaji, your personal data is kept for six years following the closure of your account and the termination of our contractual relationship. This retention period is based on several critical considerations:

  1. Compliance with legal requirements, particularly under Anti-Money Laundering and Counter-Terrorist Financing legislation, mandates the retention of identification, verification, and transaction data for five years from the account closure date on WinBaji.
  2. The six-year statutory limitation period allows for the initiation of legal actions related to events occurring during the contract period.
  3. We also retain data to prevent the recurrence of redundant registrations by discouraging users from repeatedly creating new accounts after their initial account has been closed.

Cookie Policy at WinBaji

  • Storing Information on Devices: Our services utilize cookies to store your preferences, enhancing your user experience. We employ both regular and Flash cookies to monitor and improve your interactions across our platforms without intruding on your personal device information.
  • Essential Cookies: Necessary cookies are crucial for navigating our website and accessing key features, particularly in payment-related areas, ensuring they function correctly.
  • Registration Cookies: These cookies store your registration details, helping to improve service quality and align with your preferences.
  • Analytical Cookies: Used to gather data on how you use our services, these include session-based, persistent, and analytical cookies, providing insights that help us enhance visitor experiences.
  • Managing Cookies: You have control over cookies through your browser settings where you can accept, decline, or delete them as per your preference. Adjusting Flash Player settings can also help manage Flash cookies.

Note: Disabling cookies may restrict access to some website features, and opting out completely might impact the functionality of certain services.

Rights to Address Concerns

Reporting Misuse: If you believe that WinBaji has not handled your data properly, you can reach out to our Data Protection Officer at [email protected]. Should our response not meet your expectations, you retain the right to lodge a complaint with the relevant authority in your country, your place of work, or where you believe a violation has occurred.

Resolution Process: We encourage you to initially address any issues with us directly. However, you are entitled to contact your local data protection authority at any stage of the process.

Privacy Policy Updates

Revisions and Compliance: Our Privacy Policy is regularly updated to ensure compliance with current laws and best practices in data management. The most recent version of the policy is always accessible on our website and comes into effect immediately upon publication.

Acceptance of Changes: If you disagree with any changes, please cease using our services and avoid submitting further personal information. Continued usage of our services following updates implies acceptance of the new terms. Significant amendments to our policy will be communicated through email or other means.

Regular Review: To stay informed about any changes, we recommend reviewing our Privacy Policy periodically.